Frequently Asked Questions
FAQ: Is there a fee for recycling my equipment?
ANSWER: We do not charge a fee for recycling your equipment. However, there may be instances where a pick-up fee is applicable. Once we receive your pick-up request along with pictures of the equipment, we will assess whether a pick-up fee is necessary. You can expect a team member to contact you within 24 – 48 hours, or sooner, to provide you with this information. Rest assured, transparency regarding any associated costs is our priority.
A short list of reasons why we have to sometimes charge a pick-up fee:
1. Transportation Costs: The fee covers the cost of sending a vehicle and personnel to pick up the lawnmower from your location, ensuring safe and efficient transportation.
2. Handling and Disposal: We have to handle the lawnmower responsibly, including proper disposal or recycling, which requires specialized equipment and procedures, all of which incur costs.
3. Environmental Compliance: Our recycling process adheres to strict environmental regulations, necessitating investments in compliant practices and technologies.
4. Operational Expenses / Labor: Beyond the direct costs of pick-up and disposal, the fee contributes to maintaining our infrastructure and supporting our staff, ensuring continued service availability.
5. Convenience and Service: Opting for pick-up provides convenience and saves time for our customers, allowing them to avoid the hassle of transporting the lawnmower themselves.
We appreciate your understanding of these factors and assure you that the fee reflects the value of our services and commitment to environmentally responsible practices.
FAQ: Do I need to be available to meet with the driver for pick-up?
ANSWER: No, you don’t need to be available to meet with the driver. We provide a convenient no-contact pick-up service for all our customers. Simply place your equipment outside, near your house or garage, and our driver will collect it from the front before continuing on their route. If you’re unable to move the equipment to the front, please inform one of our team members, and we’ll make the necessary arrangements to accommodate your situation.
FAQ: How quickly is the equipment picked up?
ANSWER: Equipment pick-ups are usually scheduled for the following week, taking place on Wednesdays, Thursdays, and Fridays. If you require a faster pick-up, please inform one of our team members. We will make every effort to accommodate your request and discuss alternative options.
FAQ: Can I text Lawn Mower Recycle?
ANSWER: Yes, you can absolutely text Lawn Mower Recycle. We understand that communication preferences vary, and we strive to accommodate your convenience. Feel free to send us a text message at 317-763-2032 with any inquiries or requests, and our team will be happy to assist you promptly.
FAQ: Do you offer an urgent or expedited pick-up option?
ANSWER: Our company does offer expedited pick-up options for equipment. If you require a faster removal of your item(s), we can prioritize your request and schedule a pick-up at the earliest convenience. However, please note that expedited pick-up services may be subject to an additional fee. If you’re interested in this option, please contact our customer service team to discuss availability and pricing.
FAQ: Why do you ask for payment up front for pick-ups?
ANSWER: Typically, we require at least half of the payment upfront, especially for pickups over $100. Unfortunately, we’ve encountered situations where customers declined to pay upfront and then refused to pay after pickup, leaving us without any payment for the service. To avoid such instances, we must implement this policy going forward. If we fail to pick up the mower due to an issue on our end, we will promptly issue a refund. Thank you.
FAQ: Do you take items that are not listed on your website?
ANSWER: Yes, we may accept other items not listed on our website for recycling. Please reach out to our team with details about the item you wish to recycle, and we will assess whether we can accommodate it. We strive to provide comprehensive recycling solutions and are open to considering various items beyond those explicitly mentioned on our website. Feel free to contact us to discuss your specific recycling needs further.
FAQ: Is there a payment plan option for huge hauls or business to business transactions?
Answer: Absolutely, we understand that large hauls or business-to-business transactions may require flexible payment arrangements. We offer payment plan options tailored to suit the needs of our clients in these situations. Please reach out to our team to discuss the details of your project, and we’ll work with you to create a payment plan that meets your requirements. Your satisfaction and convenience are important to us, and we’re committed to providing flexible solutions for your recycling needs. Feel free to contact us to explore payment options further.
FAQ: What should I do if my pick-up is delayed or missed?
Answer: In the rare event that your pick-up is delayed or missed, we apologize for any inconvenience caused. Please contact our customer service team immediately to report the issue. We will prioritize resolving the situation promptly and reschedule your pick-up as soon as possible. Your satisfaction is important to us, and we are committed to ensuring a smooth and timely pick-up process. Thank you for your understanding and cooperation.
FAQ: What does Lawn Mower Recycle do with the equipment after they pick it up?
Answer: After we pick up your equipment, our first step is to assess its condition. If the equipment is still operational, we may refurbish it. If the equipment is no longer functional, we dismantle it and separate its components for recycling. Materials such as metal, plastic, and rubber are recycled or repurposed whenever possible. Our goal is to minimize waste and maximize resource utilization through responsible recycling practices. Rest assured that your equipment will be handled in an environmentally friendly manner, in line with our commitment to sustainability.